FREQUENTLY ASKED QUESTIONS (FAQ) ABOUT THE HOTELS ON www.MexicoHotels2000.com Please click on the category below to read the Frequently Asked Questions (FAQ) about Hotels on this site. You should find the information your need so you can complete your hotel room reservation. I have questions about availability I have questions about security of credit card and personal information I have questions about the rooms I have questions about the price I have questions about transportation from the airport I have questions about "All Inclusive" I have questions about "European Plan" I have questions about Cancellations I have questions about the benefits of using your service
-------------------------------------------------------------------------------- I have questions about availability. How do I know that there is a room available? As a general rule we have availability at the hotels listed on the Mexicohotels2000 web site as we have an allotment of rooms. In the event there is not availability your credit card will not be charged. You are actually more likely to get a room if you send in your credit card as soon as possible and not let more time pass before your arrival date. No reservation is made without payment in advance. See the section on payments. If no room is available for your trip dates then we will send you a list of hotels, similar in cost, and accommodations for you to make another selection. We will await your response to make any reservation. Go back to FAQ | Go to Home | I am now ready to reserve | I have a question not covered here What is the cost of the room for the time period I have selected? All hotels listed have a table of dates number of persons and room prices. Please look at the table and select the type of room you need such as Double, Single, Triple or Quadruple. (Click here to read about Double, Single, Triple and Quadruple rooms.) Then look at the dates you desire to come and select the rate for that time period. Go back to FAQ | Go to Home | I am now ready to reserve | I have a question not covered here How do I know the price on the Internet is correct? The prices you see on our websites are correct. We guarantee any price you see on our site. You will not pay more than the price listed. How do I calculate the total price of a room? Here are two examples to help you understand how much your hotel room will cost. One Example is for European Plan-Room Only and Example 2 is an All Inclusive Plan. Example: Assume that you are family of; 2 adults, 2 children ages 10 and 13. You want to spend 7 days at the following hotel with a European Plan-Room Only. Arriving June 5 and departing June 12, 2003 the total coast will be: European Plan-Room Only Price per room per night in USD.
Standard Room
Taxes not included (add 12%)
Example: Let us assume that you are a family of 4; 2 adults and 2 children ages 10 and 13 and you want to spend a week at the following All Inclusive Hotel. All Inclusive - Price
Taxes Included
I have questions about security of credit card and personal information. Is my credit card information secure? All of our registration forms are on a secure server. If you will look in the bottom of your browser you will see a little padlock. The padlock symbol means that you are making your reservation on a secure server. Go back to FAQ | Go to Home | I am now ready to reserve | I have a question not covered here How is my personal information used? Your personal information is used only to aid in the making of this reservation. Your personal information will not be passed on to others or sold to others and you will only receive correspondence relating to this reservation. Go back to FAQ | Go to Home | I am now ready to reserve | I have a question not covered here I have questions about the guest rooms. What is the difference between a Single, Double, Triple and a Quadruple hotel guest room? A "single room" is a hotel guest room with only one occupant. A "double room" is a hotel guest room with two occupants. A "triple room" is a hotel guest room with three occupants. A "quadruple room" is a hotel guest room with four occupants. Go back to FAQ | Go to Home | I am now ready to reserve | I have a question not covered here Do children count in the determination of a double, triple or quadruple guest room? Generally children under 12 do not count as an occupant in a hotel room and are free. This may change in an All Inclusive property. Also generally two children below twelve are welcome in the same room with two adults. See the details of each specific hotel. Go back to FAQ | Go to Home | I am now ready to reserve | I have a question not covered here Does this hotel have suites, if so how much do they cost? Please read closely the description on the guest rooms on the information page for each hotel. Generally the different room types available are on the Mexicohotels2000 website. If the room requirement, or type of room you need is not displayed please send a reservation form with your room special request in the "comments box," so the Mexicohotels2000 staff can answer your request. Go back to FAQ | Go to Home | I am now ready to reserve | I have a question not covered here Are connecting rooms available? Most hotels have connecting rooms or at least have rooms available side by side. Please indicate in the special instructions box labeled "Please enter your questions, comments…" Go back to FAQ | Go to Home | I am now ready to reserve | I have a question not covered here I have questions about the cost. What is European Plan-Room only? "European-room only" pricing displays the price of the room for the specified number of people in the room. "European-room only" pricing is not a price per person. If a Double room cost $100, then the cost of the "room only" for two people is $100 plus applicable taxes. If the cost of a triple room is $120 then the cost of the "room only" for three people is $120 plus applicable taxes. (All-Inclusive pricing is always per person, see below.) Every hotel on the Mexicohotels2000 website has a "European Plan-Room Only" rate box for the different time periods if the "room only" option is available. (Some hotels are "all inclusive" exclusively, while others have "all-inclusive" and "room only" available, and some are "room only.") To determine the price in the "European Plan-Room only" option first look at the date column and find the date of your visit, then view room prices in the columns based on the number of people in the room. Double Room prices are for two people sharing the same room. Single room price is one person in the room. Triple room price is three people sharing the same room. Quadruple room price is four people sharing the same room. Go back to FAQ | Go to Home | I am now ready to reserve | I have a question not covered here What is All Inclusive Pricing? All Inclusive pricing is always on a per person basis in rate boxes for each hotel. Each hotel has an all-inclusive rate box for the different time periods if the all-inclusive rate plan is available. (Some hotels are “room only", while others have “room only” and “all inclusive available", while some are exclusively “all-inclusive".) The standard industry definition of “All Inclusive” means the following items are included in the price quoted: Your guest room in the category selected All your food and snacks All your drinks; alcoholic and non-alcoholic, Generally National Drinks All your tips All your taxes Non-motorized water sports Caution: Some websites quote all-inclusive and then when you go to pay add the taxes which in Cancun are 12% and in the rest of Mexico 17%. Go back to FAQ | Go to Home | I am now ready to reserve | I have a question not covered here Must I pay for the entire reservation now? If the arrival date is more than 30 days in the future then you must pay a deposit (1 night + tax) for "room only," or a 1-night deposit per person for an "all inclusive" reservation. This one night deposit is required for each room you desire to reserve. Then, 30 days before your arrival date we will charge your credit card for the balance owed for your reserved room(s). Reservations must be paid 100% at the time the reservation is made, if the arrival date is less than 30 days in the future. Go back to FAQ | Go to Home | I am now ready to reserve | I have a question not covered here Must I pay by credit card? No. We do allow you to make a wire transfer into our U.S. or Mexican bank account. We can also accept a certified check. Click here for Instructions How to wire money for my hotel room reservation. Go back to FAQ | Go to Home | I am now ready to reserve | I have a question not covered here I have questions about transportation from the airport. How does one get from the airport to the hotel? Transfers from the airport to the hotel are generally not included in hotel pricing. Ground transportation will be available at all the airports in Mexcio. Depending in the airport it may be taxis or it may be private vans or shuttles that carry several passengers. Go back to FAQ | Go to Home | I am now ready to reserve | I have a question not covered here I have questions about "All Inclusive" What does "All Inclusive" mean? The standard industry definition of “All Inclusive” means the following items are included in the price quoted:
Caution: Some websites quote all-inclusive and then when you go to pay add the taxes which in Mexico is from 12% to 17%. Go back to FAQ | Go to Home | I am now ready to reserve | I have a question not covered here What does "National Liquor " mean? National liquors are liquors made in Mexico . National Liquor includes Mexican Beers, Rum, Tequila, Vodka, Gin, and Brandies. Generally "National Liquor," is what is included in your All Inclusive package however read the details on the individual hotel page. Go back to FAQ | Go to Home | I am now ready to reserve | I have a question not covered here I have questions about "European Plan." What is "European Plan?" European Plan means that in the pricing the only thing included is your room. Taxes are not included and no food or beverage is included. European Plan really means room only. Go back to FAQ | Go to Home | I am now ready to reserve | I have a question not covered here I have questions about cancellations What is your cancellation policy? Any reservation made with Mexicohotels2000 can be cancelled up to 5 days or 120 hours before the reserved arrival date. Reservations cancelled 5 days or more before the arrival date receive full refund less a non-refundable 5% credit card charging fee. Reservations cancelled between 5 and 0 days before the reserved arrival date will be charged a one (1) night "no show fee." The balance of the refund will be subject to a 5% non-refundable credit card charging fee. No notification of an intended cancellation results in forfeiture of the total amount paid for the room(s). Notification of a cancellation must be received by Mexicohotels2000 via:
Cancellation Policy for Christmas-New Years and Easter Week: Every hotel has a different policy during these peak time periods. Please inquire before you make your reservation about cancellations during Christmas, New Years and Easter Week. Notification of a cancellation must be received by Mexicohotels2000 via:
Go back to FAQ | Go to Home | I am now ready to reserve | I have a question not covered here I have questions about the benefits of using your service Why should I reserve my hotel room with Mexicohotels2000.com? Here are just a few reasons: Vista Travel and Tour, the parent company, of Mexicohotels2000.com is run by a group of Americans, and Canadians with over 50 years of experience with travel en Mexico . Mexicohotels2000 has one of the most liberal cancellation and refund policies in the industry. Vista Travel and Tour, the parent company of Mexicohotels2000.com, is located in downtown Cancun . So if you have a problem or a question about your accommodations or anything while here in Mexico or in Cancun we are a phone call away with answers for you. All credit card charging for rooms and tours is actually done in the United States so that you do not loose money on a money exchange from pesos to dollars. All charging for rooms and tours is actually done in the United States so that refunds given by us are immediate and do not take up to 60 days like refunds given for credit card charges done by Mexican banks. You will never be charged a transaction fee or service fee for a reservation. Go back to FAQ | Go to Home | I am now ready to reserve | I have a question not covered here |